All in one blog

Kaptius Hits 9 ServiceNow Validated Practice Accolades

gowtham.yeramanasetti@kaptius.com (Gowtham Yeramanasetti) — Wed, 30 Sep 2026 23:00:00 GMT

Nine Validated Practices and Counting

Kaptius has added four more ServiceNow Validated Practice accolades: Field Service Management (FSM), Now Assist for Customer Service Management (CSM), Now Assist for IT Service Management (ITSM), and Manufacturing Commercial Operations (MCO). Each was assessed at Scale & Co-create, the highest tier on ServiceNow's Partner Success Index.

From Service Portal to Employee Slate: How ServiceNow Otto Is Rewriting the Employee Experience

rajkumar.yajjavarapu@kaptius.com (Rajkumar Yajjavarapu) — Tue, 08 Sep 2026 23:00:00 GMT

For years, the employee's day at work looked the same on ServiceNow: open a portal, click through a menu, search a catalog, fill a form, wait. First it was the Service Portal. Then Employee Center made it prettier and more self-service. Each step was better than the last, but employees were still doing the work of navigating the system.

The EU AI Act timetable after the Digital Omnibus: what actually applies, and when

Poornachander Kola — Tue, 04 Aug 2026 23:00:00 GMT

In July 2026 the European Union rewrote the AI Act’s compliance calendar, and most organisations drew the wrong conclusion from it. The Digital Omnibus on AI - Regulation (EU) 2026/1744, published in the Official Journal on 24 July 2026 and in force from 27 July 2026 - deferred the Act’s Annex III high-risk obligations by sixteen months. It did not defer everything. The transparency duties many compliance calendars had quietly deprioritised took effect on 2 August 2026, exactly as originally scheduled.

From Reactive Help Desk to Zero-Touch IT: The ITSM Transformation Roadmap

Donovan.Munitich@kaptius.com (Donovan M) — Tue, 28 Jul 2026 23:00:00 GMT

The IT help desk runs on the same basic loop: something breaks, a user reports it, an agent triages a ticket and someone eventually fixes it. That loop has been patched, portalised and automated at the edges for two decades, but the underlying model has stayed reactive. IT waits for a signal, then responds.

How ServiceNow Agentic AI is redefining Enterprise Workflow Automation

Kevin Saunders — Mon, 22 Jun 2026 23:00:00 GMT

Thought Leadership | AI & Automation | Enterprise IT

Kaptius Achieves ServiceNow Validated Practice Status Across ITSM, CSM, and App Engine.

gowtham.yeramanasetti@kaptius.com (Gowtham Yeramanasetti) — Sun, 07 Jun 2026 23:00:00 GMT

A Milestone Worth Celebrating

ServiceNow AI Control Tower: Managing AI Agents at Enterprise Scale

Donovan.Munitich@kaptius.com (Donovan M) — Wed, 03 Jun 2026 23:00:00 GMT

ServiceNow AI Control Tower: Managing AI Agents at Enterprise Scale

Choosing the Right ServiceNow Partner: A Buyer's Checklist

Conan Kinnear — Wed, 27 May 2026 23:00:00 GMT

The Value Equation Most IT Programmes Get Wrong

How Generative AI Inside ServiceNow Changes the Way Employees Work

Jason Brewster — Sun, 17 May 2026 23:00:00 GMT

ServiceNow Now Assist: What It Is and Why Your IT Team Needs It in 2026

Kevin Saunders — Wed, 06 May 2026 23:00:00 GMT

Imagine your IT helpdesk resolving tickets in seconds, not hours. Imagine your service agents drafting accurate responses before they've finished reading a request. That's not a vision of the distant future. It's what ServiceNow Now Assist is delivering right now, in 2026.