Challenges
- Catalog Complexity: Bonhams manages a diverse set of catalog items across multiple business functions, leading to structural complexity.
- Consistency & Efficiency: Managing consistency and efficiency became a challenge.
- User Experience: Customer-facing workflows required responsive, intuitive interfaces.
Solution Delivered
- 100+ Catalog Items: Deployed catalog items aligned to business functions.
- Centralized Employee Centre: Launched a centralized Employee Centre Portal for easy access.
- Seamless Integration: Integrated seamlessly with existing systems.
- 3-Strike Rule: Implemented the “3-Strike Rule” for better validation and fewer errors.
Benefits & Outcomes
- 25% Cost Savings: Achieved through platform optimization and improved efficiency.
- Increased Automation: Boosted automation in requests and approvals, reducing manual work.
- Improved Customer Experience: Delivered a centralized, user-friendly portal.