Challenges
- Complex Security & Customer Needs: BT required a domain-separated architecture to serve secure customers while maintaining strict data boundaries.
- Challenging CMDB Maintenance: Widely distributed telecom devices in public spaces made it difficult to track, update and manage assets within the CMDB.
- Proactive Operations Gap: BT lacked the ability to detect, monitor and remediate incidents proactively before they impacted secure customers.
Solution Delivered
- Domain-Separated TSOM & TSM: Deployed a secure, domain-separated model to serve customers with strict data boundaries.
- Architecture & Advisory: Guided BT teams with design and scaling expertise for effective implementation.
- Proactive Operations: Enabled event management, monitoring and remediation to resolve issues before they impacted customers.
Benefits & Outcomes
- Enhanced Security & Segregation: Domain separation safeguarded sensitive customer segments with strict compliance, ensuring secure service delivery.
- Stronger Telco Asset Governance: Improved CMDB management and monitoring provided better control of distributed telecom devices, reducing operational blind spots.
- Proactive Incident Resolution: Greater visibility, monitoring and automated remediation enabled BT to address issues before they impacted customers, minimising disruption and strengthening trust.