Challenges
- Manual CMDB Maintenance: Time-consuming, error-prone updates led to unreliable data.
- Data Inaccuracy: Struggled to keep systems current and configuration data accurate.
- No Application Usage Tracking: Lacked visibility into software utilisation across devices.
Solution Delivered
- Multi-Source Integration: Connected JAMF, Qualys, and Agent Client Collector to gather real-time data on end-user devices.
- Software Usage Tracking: Collected insights on application usage frequency and duration to support decision-making.
Benefits & Outcomes
- 18% Reduced Software Costs: Identified unused applications to optimise licensing.
- Improved Compliance: Maintained accurate, auditable device and software records.
- Healthier CMDB: Automated, up-to-date configuration data improved overall IT visibility.