ServiceNow Consultancy

ServiceNow is the gold standard in cloud computing & service management.

ServiceNow Partner


Achieve peak performance out of ServiceNow with our ServiceNow Services

ServiceNow makes the world of work better for everyone, improving workflows and putting you in prime position to compete in the fast- moving digital marketplace, but only if implemented correctly.

Sophisticated workflow management platforms require ongoing maintenance, optimisation and administration and for that you need trained experts who really know what they are doing. However, itcan be difficult and expensive to get that expertise in house.

This is where the team at Kaptius comes in. We are specialists in ServiceNow Implementations and
Integrations and can help you to unlock the full potential of this fantastic platform. Our experts work
remotely and onsite to provide consultation, advice and ongoing support to help you get the most out
of this remarkable platform.

Our team will show you how ServiceNow can...

• improve workflows
• increase performance
• reduce costs
• supercharge operational efficiency.

In the digital marketplace, companies will need to be fast, agile and innovative. With Kaptius and
ServiceNow, you’ll have all the ingredients to transform your business into a digital leader.

Expert advisors

It’s a cruel irony that some of the systems we use to create clarity and faster workflows can be
complicated and hard to understand.

Teams often complain that cutting edge technologies fail to deliver the value they hope because they
are not using it in the right way.

All too often, then, it’s not about your technology, it’s about how change, which is why every
business will benefit from expert advice.
Our ServiceNow experts understand IT management and ServiceNow inside out. With their backing and
experience, you can design an implementation program which helps you achieve your key strategic

How it all works

Working with us is simple. First, we provide a full IT Service Management Review outlining your technical
requirements and capabilities. We can then review existing functions and set them against your
strategic goals to achieve dramatic service improvement across the entire organisation.

We know how challenging digital transformation can be. But with our help, you can put yourself on the
front foot for the digital future.

Our Consulting services

Through the ServiceNow Centre of Excellence, our consultants collaborate with stakeholders in
architectural reviews that ensure best practice, governance, and agile delivery.

Our team are experts in digital transformation, systems integration and business modelling. Whatever
stage you are at in your decision-making process, let us give you an overview of the possibilities,
including a budgeted solution architecture blueprint.

ServiceNow’s great strength is its simplicity. It is much more straightforward than other leading platforms,
but even so, it is vital that you integrate the platform in a way which works with the complexities of your
business and your individual objectives.

For this we provide on demand resources with certified ServiceNow experts capable of working onsite
or remotely with businesses across Europe. Specialist work requires specialist people whether you’re
looking at a small-scale adoption or extensive organisation wide integration.
Our experts can train your team, building internal capacity and empowering your staff to take control
of your digital transformation projects. Throughout this process, our integrated approach guarantees
business as usual avoiding down time. We handle full API testing to ensure new IT services work at the
first time of asking.

Our team has extensive experience in successfully implementing ServiceNow at scale. We’ve helped
some of the biggest names in the Financial and Telecom industries.

To find out more, contact our team for an informal discussion.

Our Offering

Services Include

  • Service desk support for any enquiry you need.
  • Experts who can work onsite or remotely.
  • Fixed cost packages helping you to control expenditure.
  • Short term cover for any staffing or recruitment issues.

How you benefit

Proactive and flexible: Services are agile enough to meet changing demands and new challenges. We’ll work with you to find services and schedules which suit you and your needs. If you have any questions, our service desk will be on hand to help.

Dedicated team: You’ll have a dedicated service manager to review, maintain and improve service quality and a service desk to respond to any questions you have. Whatever you need, they will be on call to help.

Planning: We’re always planning ahead, looking at what the next quarter’s activity will bring and continually driving service improvement to ensure the very best customer experience. We work on the basis of an annual contract with quarterly reviews so you can track progress.


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