Every business is different with its own processes, challenges and requirements. Achieving a customised integration is vital, but it can be challenging. It is sometimes difficult to find trained qualified staff with the technical expertise you need to help.
ServiceNow makes work better for people by defining, structuring, managing and automating assets and services while breaking down into small for enterprise operations.
The IT Service Management (ITSM) solution provides scalable workflows to manage and deliver IT services to your users all through a single cloud-based platform.
The ITSM solution can help increase your agents’ productivity, resolve issues quickly, and improve user satisfaction. Also, powered by platform native AI, you can quickly accelerate technology changes and view recommended actions for incoming tickets or requests and drive self-service and automation through enterprise chatbot technology. ServiceNow provides users access to ITSM via mobile or web-portal interfaces.
ITSM features include:
Download PDFServiceNow CSM helps you drive customer loyalty with connected digital workflows which join customer service with other departments using AI and workflow to assign, manage, and resolve complex issues end-to-end.
Monitor trends as well as products and services to notify your customers when they are affected by issues. In addition, proactively fix issues before customers know they have them. Deliver a personalized customer experience while increasing agent efficiency, driving action to instantly take care of common customer requests using resources like the portal, service catalog, virtual agent, and online communities.
The goal of CSM is to comprehensively manage the customer experience, regardless of the engagement channel or type of interaction/transaction. CSM also is known as Customer Experience Management CSM focuses on:
Highlight of Customer Service Management features:
Download PDFThe ServiceNow Field Service Management (FSM) application helps organisations manage work tasks performed on location. Match tasks to agents based on skills, geographic territory assignments, and available inventory. Agents can record details on assigned tasks like completion status, travel time to jobs, and time spent.
Field Service Management features include;
Download PDFGet better visibility into your infrastructure and services, prevent service outages, and expand your organization’s operational agility with ServiceNow IT Operations Management.
Accelerate your cloud strategy with IT Operations Management. Improve your organization’s cloud utilization, drive down costs, automate requests, and aid in approvals and governance of the infrastructure that supports native cloud environments.
Instantly see the service impact of your infrastructure issues and changes, simplify root-cause analysis, and reduce mean time to repair (MTTR). End-to-end discovery and service mapping gives you an accurate, up-to-date CMDB view of your IT infrastructure and services. The resulting complete and reliable record is used bother ServiceNow applications, such as ITOM Health, ITOM Optimization, and Software Asset Management. In this way, you can improve service quality, strengthen change processes, reduce risk, optimize infrastructure spend, and minimize software compliance issues.
Highlight of IT Operations Management features:
Download PDFSee how we have transformed small and large enterprise by leveraging the power of ServiceNow