Kaptius Smart Admin (KSA)

Get the most out of your ServiceNow investment with our KSA packages



Our flexible KSA Packages provide full Managed Service and access to our team of Certified ServiceNow Experts 24/7

Maintaining and managing ServiceNow takes time, resources, money and expertise, all of which can divert you from your objectives. By selecting our KSA packages you gain full value from your ServiceNow implementation while always retaining full control of service delivery and your strategy.

Everything we do is designed and tailored to fit your needs. We offer a range of services to suit any budget, size of business or industry. For maximum affordability we provide scaled services starting at basic packages which include simple call logging to full management of all ServiceNow issues.
Our complete KSA offering gives you:

  • ServiceNow Support – fulfill incidents, requests from our 24/7 Service Desk
  • ServiceNow Platform Management – upgrades and patching
  • ServiceNow Development & Enhancements  –  develop custom applications and integration
  • ServiceNow Advisory & Roadmap Reviews – aligning ServiceNow achieve business goals
  • Reporting – service status dashboard, reporting and service reviews.


Our KSA packages give you complete confidence that you’re in the hands of a completely dedicated team of ServiceNow experts.

Our Managed Service Features

  • Proactive approach with agreed services and schedules
  • Access to our team of ServiceNow consultants
  • Flexible services & prices
  • Dedicated service manager to monitor and review all aspects of your service
  • Constant advance planning and continual improvements

We are very proud of our 4.5 / 5 CSAT  and the high standards we consistently deliver. Please ask our customers to hear what they say about us!

Expert advisors

Our experts can train your team, building internal capacity and empowering your staff to take control of your digital transformation projects. Throughout this process, our integrated approach guarantees business as usual avoiding down time. We handle full API testing to ensure new IT services work at the first time of asking.rnrnOur team has extensive experience in successfully implementing ServiceNow at scale.

We provide Value!

In the digital marketplace, companies will need to be fast, agile and innovative. With Kaptius and ServiceNow, you’ll have all the ingredients to transform your business into a digital leader.rnrnIt’s a cruel irony that some of the systems we use to create clarity and faster workflows can be complicated and hard to understand. Teams often complain that cutting edge technologies fail to deliver the value they hope because they are not using it in the right way.rnrnAll too often, then, it’s not about your technology, it’s about how you implement it, which is why every business will benefit from expert advice. Our ServiceNow experts understand IT management and ServiceNow inside out. With their backing and experience, you can design an implementation program which helps you achieve your key strategic goals.


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