Challenges
- High Request Volumes: Vodafone’s Group Data Center struggled with high volumes of recurring infrastructure and service requests, where manual handling caused errors and bottlenecks.
- CMDB Data Challenges: Managing accurate, up-to-date CMDB data at scale was difficult without strong automation.
- Manual Orchestration & Approvals: Service orchestration and approvals relied on manual interventions, leading to delays and inconsistency.
Solution Delivered
- Automated Fulfilment: Built 700+ catalog items to manage data center requests and fully automate fulfilment, minimising manual effort.
- Streamlined Orchestration: Integrated ServiceNow workflows with data center orchestration tools to accelerate and simplify service delivery.
- CMDB & Approvals Automation: Automated CMDB updates for accurate configuration data and introduced approval workflows to eliminate bottlenecks.
Benefits & Outcomes
- Faster Service Delivery: Automated fulfilment replaced manual handling, significantly reducing turnaround times.
- Improved Data Accuracy & Governance: Strengthened CMDB integrity enhanced decision-making and ensured compliance across the data centre.
- Operational Efficiency & Scalability: Catalog-driven automation reduced manual workload, enabling Vodafone to scale operations with consistency and control.