Automation at Scale: Vodafone’s Data Center Success Story

24_Vodafone_side-image 2

Challenges

  • High Request Volumes: Vodafone’s Group Data Center struggled with high volumes of recurring infrastructure and service requests, where manual handling caused errors and bottlenecks.
  • CMDB Data Challenges: Managing accurate, up-to-date CMDB data at scale was difficult without strong automation.
  • Manual Orchestration & Approvals: Service orchestration and approvals relied on manual interventions, leading to delays and inconsistency.

Solution Delivered

  • Automated Fulfilment: Built 700+ catalog items to manage data center requests and fully automate fulfilment, minimising manual effort.
  • Streamlined Orchestration: Integrated ServiceNow workflows with data center orchestration tools to accelerate and simplify service delivery.
  • CMDB & Approvals Automation: Automated CMDB updates for accurate configuration data and introduced approval workflows to eliminate bottlenecks.

Benefits & Outcomes

  • Faster Service Delivery: Automated fulfilment replaced manual handling, significantly reducing turnaround times.
  • Improved Data Accuracy & Governance: Strengthened CMDB integrity enhanced decision-making and ensured compliance across the data centre.
  • Operational Efficiency & Scalability: Catalog-driven automation reduced manual workload, enabling Vodafone to scale operations with consistency and control.