Challenges
- License Management Gaps: Limited visibility into ITIL and business stakeholder licensing.
- Risk Survey Complexity: Manual processes for generating risk declaration surveys.
- Vendor Oversight: Lack of centralised vendor and contract management.
- Provisioning Shift: Transitioning user provisioning from LDAP to Azure AD.
Solution Delivered
- License Optimization: Aligned roles and groups with license counts for ITIL and business stakeholders.
- Risk Survey Setup: Configured an annual, customisable Risk Declaration Survey for ongoing compliance.
- Vendor Management: Enabled contract and vendor tracking with no additional licensing.
Benefits & Outcomes
- Optimized License Utilization: Improved tracking and alignment enabled >90% usage efficiency.
- Reliable Risk Monitoring: Annual survey execution ensured high completion and compliance rates.
- Stronger Vendor Oversight: Performance scorecards helped drive vendor accountability and quality.