Optimizing Licenses, Risk, and Vendor Management with ServiceNow

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Challenges

  • License Management Gaps: Limited visibility into ITIL and business stakeholder licensing.
  • Risk Survey Complexity: Manual processes for generating risk declaration surveys.
  • Vendor Oversight: Lack of centralised vendor and contract management.
  • Provisioning Shift: Transitioning user provisioning from LDAP to Azure AD.

Solution Delivered

  • License Optimization: Aligned roles and groups with license counts for ITIL and business stakeholders.
  • Risk Survey Setup: Configured an annual, customisable Risk Declaration Survey for ongoing compliance.
  • Vendor Management: Enabled contract and vendor tracking with no additional licensing.

Benefits & Outcomes

  • Optimized License Utilization: Improved tracking and alignment enabled >90% usage efficiency.
  • Reliable Risk Monitoring: Annual survey execution ensured high completion and compliance rates.
  • Stronger Vendor Oversight: Performance scorecards helped drive vendor accountability and quality.