Challenges
- Manual, Disconnected Systems: Fragmented tools created inefficiencies across IT operations.
- Ineffective CMDB: Configuration data failed to support key processes or deliver meaningful value.
- Missing Core Processes: Existing tooling could not support essential workflows such as JML.
- Platform Limitations: The current setup lacked scalability for future innovations such as AI.
Solution Delivered
- ITOM Discovery & Service Mapping: Enabled real-time visibility into infrastructure and dependencies.
- ITIL-Aligned Process Mapping: Standardised core ITSM workflows for greater consistency and control.
- SPM Advisory: Outlined how Strategic Portfolio Management could replace spreadsheet-driven processes.
Benefits & Outcomes
- £80K+ Total Implementation Contract Value: Delivered a high-value implementation with a total contract value exceeding £80K.
- Unified CMDB: Centralised configuration data in a single, reliable repository.
- Improved Reporting: Enhanced visibility through structured data and actionable insights.
- Greater Automation: Reduced manual effort across key IT processes.