Powering Arsenal FC’s IT Evolution with a Unified & Scalable ServiceNow Foundation

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Challenges

  • Manual, Disconnected Systems: Fragmented tools created inefficiencies across IT operations.
  • Ineffective CMDB: Configuration data failed to support key processes or deliver meaningful value.
  • Missing Core Processes: Existing tooling could not support essential workflows such as JML.
  • Platform Limitations: The current setup lacked scalability for future innovations such as AI.

Solution Delivered

  • ITOM Discovery & Service Mapping: Enabled real-time visibility into infrastructure and dependencies.
  • ITIL-Aligned Process Mapping: Standardised core ITSM workflows for greater consistency and control.
  • SPM Advisory: Outlined how Strategic Portfolio Management could replace spreadsheet-driven processes.

Benefits & Outcomes

  • £80K+ Total Implementation Contract Value: Delivered a high-value implementation with a total contract value exceeding £80K.
  • Unified CMDB: Centralised configuration data in a single, reliable repository.
  • Improved Reporting: Enhanced visibility through structured data and actionable insights.
  • Greater Automation: Reduced manual effort across key IT processes.