ServiceNow ITSM is the world leading lowcode, cloud-based, silo-busting service management solution. With Platform-native AI and machine learning along with natural language virtual agent chatbots unburden your IT staff and boost productivity 20%
ServiceNow CSM goes beyond traditional solutions to elevate your customer service from issue to resolution. You can solve customer problems by connecting front, middle and back offices together. Ensuring increased customer satisfaction and reduced case volume and costs.
ServiceNows ITOM enables you a single pane of glass view to get better visibility into your infrastructure and services which prevents service outages, drive down costs, automate requests, and aid in approvals and governance of the infrastructure that supports native cloud environments.
ServiceNows FSM application helps organizations manage work tasks performed on location. Agents can record details on assigned tasks like completion status, travel time to jobs, and time spent driving operational efficiency
With ServiceNow’s ITBM you have access to a suite of tools designed to increase the financial and logistical visibility within your business so leaders are able to map the costs of IT and business services.
Kaptius have an inhouse product development team who create bespoke applications for the ServiceNow platform. Check out our apps on the ServiceNow app store!
We currently serve 40 customers in 12 countries across 3 continents
Our team of experts have delivered over 50 Implementations, deployments for customers across EMEA
We hold 50 ServiceNow Certifications ranging across ITSM, CSM/FSM, ITOM, IRM/SecOps & ITBM
We are proud to maintain a 4.95 / 5 CSAT score from our customers
“Emirates Group IT worked closely with Kaptius to define an integrated solution. From the start of the engagement, the Platform Team were impressed with Kaptius’ proactive approach and their quick grasp of the problem statement. We are seeing the benefits of the value delivered instantly and look forward to further engagements with Kaptius and their technical delivery team. “
Paul McDonald
Head, Core Platform, Digital Platform Services, The Emirates
“We are really happy with the work Kaptius performed for the Mazda ServiceNow automation & orchestration project. To summarise Kaptius: very professional and customer-driven, excellent communication skills and follow-up, very wide ServiceNow knowledge in complex areas where it is hard to find expertise in the consultant market, driven to deliver results, ability to think out of the box,… we still use Kaptius today for our ServiceNow projects!”
Caroline Grusenmeyer
Head of Service Management, Mazda Logistics
“Danske Bank has used Kaptius continuously to provide ServiceNow expertise within ITSM, ITOM, GRC & SecOps, Service Portal and Integrations. We engaged several senior ServiceNow experts which came onsite for over 2 years. Kaptius has been a good partner and Bradley has always been very responsive to our requests.”
Keld Neilsen
Head of IT Operations Technology, Group IT, Danske Bank
Elite Partner 
