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Implementation

Accelerate your ServiceNow Implementation with our team of ServiceNow Experts

ServiceNow Partner

Premier

ServiceNow Implementation

Our success stems from the unparalleled ServiceNow expertise and experience. Our team understand ServiceNow and other Service Management platforms inside out. Our uniquely tailored approach allows us to work closely with all our clients to develop bespoke solutions which help them meet their organisation’s specific goals and challenges.

Every implementation we provide follows a rigorous methodology which adheres to ServiceNow best
practice and is also shaped around all your operational and resourcing constraints. Every business is
different, so our approach has to be flexible, scalable and with the ability to engage with your software
development practices and organisational processes.

Our services include:

  • IT Service Management (ITSM)
  • Customer Service Management (CSM)
  • Field Service Management (FSM)
  • IT Operations Management (ITOM)
  • IT Business Management (ITBM)
  • Custom Applications & Integrations

 

An AGILE approach

The digital age requires a new approach. The traditional waterfall system which is all too familiar to
businesses is becoming outdated. Instead, we use agile development to get the most out of every
implementation.

Agile business is a much talked about concept, but many businesses don’t understand it completely.
Because of this, agile projects often fail to work as smoothly as they should. Our team has the
experience to work with both agile and traditional waterfall process structures and can also help you in
your own transition towards an agile team.

Continuous development

Agile business relies on the following ingredients.

  • Flexibility: Agility is all about having the flexibility to respond to events as and when they happen.
  • Iteration: Tasks are completed in short sharp sprints. Regular testing: By testing continuously, we resolve any issues and ensure the final product is as good as it can be.
  • Continuous improvement: At every stage, we review and assess processes and actions. Our goal is to constantly learn from previous projects to ensure that solutions are constantly moving forward.
  • Closer user collaboration: Every project is unique and relies on in-depth collaboration and feedback between all stakeholders. We understand the requirements of all parties, to deliver a solution which helps you attain your key strategic goals.

The different between agile business and waterfall structures is like night and day. It’s like comparing a
jet ski to a slow-moving cruise tanker. Agile businesses are perfect for the digital world; they are flexible,
proactive and capable of delivering fast, quality innovation.

In short, they will run rings around the competition, and, with our agile approach, we provide iterative,
flexible and agile innovations perfect for the digital age, all of which is underpinned by our tried and
tested methodology.

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ServiceNow ITSM is the world leading lowcode, cloud-based, silo-busting service management solution. With Platform-native AI and machine learning along with natural language virtual agent chatbots unburden your IT staff and boost productivity 20%

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ServiceNow CSM goes beyond traditional solutions to elevate your customer service from issue to resolution. You can solve customer problems by connecting front, middle and back offices together. Ensuring increased customer satisfaction and reduced case volume and costs.

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ServiceNow ITOM enables you a single pane of glass view to get better visibility into your infrastructure and services which prevents service outages, drive down costs, automate requests, and aid in approvals and governance of the infrastructure that supports native cloud environments.

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With ServiceNow’s ITBM you have access to a suite of tools designed to increase the financial and logistical visibility within your business so leaders are able to map the costs of IT and business services.

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Your ServiceNow Implementation

Every ServiceNow implementation we provide follows a rigorous methodology which adheres to ServiceNow best practice and is also shaped around all your operational and resourcing constraints.

Every business is different, so our approach is flexible, scalable and with the ability to engage with your software development practices and organisational processes.

The Kaptius Way!

The fast pace digital age requires a new approach. The traditional waterfall system which is all too familiar to businesses is becoming outdated. Instead, we use agile development to get the most out of every implementation.

Agile business is a much talked about concept, but many businesses don’t understand it completely. Because of this, agile projects often fail to work as smoothly as they should. Our ServiceNow Experts have the experience to work with both agile and traditional waterfall process structures and can also help you in your own transition towards an agile team.

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Work Smart, Work Kaptius! Leading Premier Partner

Contact Us Now