KAPTIUS MSP360 SERVICE HUB

Maximise the value of your TPSM workflow

Considering or just purchased ServiceNow TPSM?

Kaptius MSP360 Service Hub ensures you leverage your investment fully. Our tailored solution for MSPs bridge implementation gaps, providing seamless integration, advanced automation, and operational excellence.


KAPTIUS MSP360 SERVICE HUB

Maximise the value of your TPSM workflow

Considering or just purchased ServiceNow TPSM?

Kaptius MSP360 Service Hub ensures you leverage your investment fully. Our tailored solution for MSPs bridge implementation gaps, providing seamless integration, advanced automation, and operational excellence.

 

 

Trust our expertise to optimize your MSP environment, driving efficiency and innovation from day one.

Increase transparency
Acc growth
Faster resolution time
Improved NPS and CSAT
Simplify Integration
Increase agent productivity
Reduce operational costs

Conquer your MSPs transformation challenges

Struggling to implement best practices across the organization?

Having difficulty adapting to changing business needs while maintaining governance and BAU?

Many organizations start digital transformation projects with high hopes but often face significant challenges. ServiceNow identifies key issues such as manual processes, siloed teams, and poor integration, which lead to inefficiencies and unmet digital transformation objectives.

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Ensure success with Kaptius MSP360 and the Now platform

Kaptius MSP360 not only fills the gaps in TPSM implementation but also aligns the platform with specific MSP objectives. Deep expertise and tailored solutions ensure that you can fully leverage the power of ServiceNow to drive efficiency, innovation, and growth in your organization.

By bringing technology services and operations together, we achieve transformation objectives QUICKLY.

  • Rapid deployment of TPSM with pre-built solutions.
  • Seamless connections across platforms to ensure efficient operations.
  • Streamline workflows and reduce manual tasks, enhancing productivity.
  • Improve efficiency and outcomes by aligning TPSM with your business goals.

Trusted by Global Managed Service Providers

Dr logic
Grant Thornton
Pico
EDMI
Krome
getronics
intergence

“We are seeing the benefit of the value delivered instantly and look forward to further engagement with Kaptius.”

Emirates

Head Core Platform & Digital Platform Services, Emirates

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Refreshingly simple TPSM

At Kaptius, we know the specific pain points that MSPs face. That's because we have deep domain knowledge of the complexities faced by them before they purchase the Now Platform. 

After TPSM is purchased, we leverage this knowledge to help implement and onboard the solution by addressing these problems quickly and integrating TPSM into the MSP's core structure—quickly, easily, on time, and on budget.

Move faster and make more progress

Kaptius MSP360 Service Hub helps MSPs realize fast time-to-value with automated discovery across the entire IT estate. By integrating data from existing tools into a single system of record, we provide a unified view that powers digital transformation and offers visibility into both traditional and cloud deployments.

 

 

 

The most productive transformation you’ll ever have...

Experience the difference with real presence and on-site consultants. Kaptius MSP360 ensures you get the most out of your TPSM investment quickly and efficiently. Our experts are here to guide you through every step, ensuring you achieve your digital transformation goals.

servicenow-architects
WHY CHOOSE MSP360

Helping you drive innovation

Financial and Operational Excellence

Seamless financial operations

Integrate sales and order management with billing and invoicing systems for seamless financial operations

Efficient resource management

Integrate essential MSP tools such as telephony and on-call scheduling for efficient resource management

Streamline time recording and precise billing

Automate and streamline time recording for customer support activities, integrating rate cards to ensure precise billing and enhanced transparency

Comprehensive asset tracking

Maintain an accurate Configuration Management Database (CMDB) for customer assets, ensuring comprehensive asset tracking and management

Customer-Centric Solutions

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Enhanced Collaboration and Security

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

AI-Powered Support and Engagement

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Service Management and Communication

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

"The MSP360 Suite supports comprehensive integration with various tools and platforms, ensuring a cohesive and efficient service delivery ecosystem."

1725018713087

Donovan M, ServiceNow Practice Director

WHY CHOOSE KAPTIUS

Here to help tackle your toughest business challenges

Our MSP360 ServiceHub is designed to streamline operations, enhance customer satisfaction, and drive operational efficiency. Explore how our solution can help you achieve your business goals with TPSM.

Service Management Complexity

The MSP360 ServiceHub streamlines IT service management by integrating:

  • Custom entitlements
  • Time recording
  • rate cards
  • Customer service allocations
  • Project management
  • Onboarding & offboarding
  • CRM
  • Order Management

It automates workflows and ensures accurate time tracking and billing, enhancing operational efficiency.

Rapid Technology Advancements

MSP360 ServiceHub leverages AI to stay ahead of technological trends, enabling MSPs to offer cutting-edge solutions and remian competitive.

  • AI-driven knowledge article suggestions for agents
  • AI-driven product & service recommendations for prospects

Customer Experience

Ensure real-time, personalized interactions with customers that provide timely support and clear communication:

  • In-product customer engagement
  • Customer project management
  • Service communications management
  • Prospects management

Improve satisfaction throughout the customer journey.

Scalability and Flexibility

The Multi-Tenancy capability and ServiceMesh (ServiceNow to any service management solution) in MSP360 ServiceHub ensure scalability.


They allow managing multiple clients within a single instance, providing flexibility and adapting to clients’ changing needs.

Security and Compliance

The Third-party Managed SOC Support and Customer Infrastructure Monitoring Tools Integration showcase how MSP360 ServiceHub delivers robust security.

  • Continuous monitoring
  • Compliance with regulations
  • Protect client data
  • Reduce risk

Operational Efficiency

Service Bridge (ServiceNow to ServiceNow) enables comprehensive tool and platform integration.


Kaptius’ Service Mesh seamlessly integrates ServiceNow with other service management solutions, enhancing the customer experience for MSPs.

  • Efficient service delivery ecosystem
  • Streamlined operations
  • Reduced redundancies

“Very professional and customer-driven, wide ServiceNow knowledge in complex areas where it’s hard to find expertise in the consultant market, driven to deliver value, ability to think out of the box… we will certainly reach out again to them for future projects! “

Mazda head of IT

Head of IT, Mazda Europe

 
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Kaptius - your Elite ServiceNow partner

We focus on delivering measurable results to maximize your return on investment with the ServiceNow platform. Our commitment extends beyond implementation – we guide you through every stage of your digital transformation journey, ensuring your success.
 

4.83/5

Customer Rating

140

Implementation and Expert Certifications

100+

Successful Deployments

 

With a team of industry-leading certified professionals, we provide exceptional service tailored to your unique needs. Your success is our priority, and we're dedicated to helping you achieve it.

Kaptius team

We win together

A nice bunch of humans is part of the package too.

Understanding the gravity of investing in a platform, Kaptius is steadfast in its pursuit to extract maximum value. Every penny, every hour you invest, matters to us.


We leverage our deep insights and proficiency to ensure that your investment in ServiceNow reaps substantial, tangible benefits, propelling your business forward.

TRUSTED BY INDUSTRY LEADERS
brc-lead
Cats-lead
boult-lead
mazda lead
Intergence lead
Alan lead
Getronics lead
pico lead

Looking to start your digital growth journey?

Not Sure on Your

ServiceNow Journey?

Every question is welcome. We’re an approachable team who love a good chat (and great coffee). Drop by our office or give us a ring - we're eager to hear how we can help. Reach out, and we'll respond within the hour.

 

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+44 (0)20 1234 5678

hello@kaptius.com

Talk to one of our TPSM specialists