IT Service Management (ITSM)

Everyone who is digitally transforming their business can use ServiceNow to move faster with AI and automation. The ServiceNow Platform and its native workflows serve all business functions, from IT to HR to customer service, finance and procurement, across all industries and business types. ServiceNow integrates with legacy systems and newer solutions, making it the digital backbone of your enterprise.

The ServiceNow Platform is the cloud-based foundation for all ServiceNow products. It connects and automates business workflows across the enterprise using one architecture, one data model and a collection of AI capabilities, business applications and low-code/no code development tools.

An AI agent is an autonomous system designed to gather data, make decisions and execute tasks to achieve predefined goals. It adapts to new information, learns over time and can manage a wide range of tasks, from simple repetitive actions to complex problem solving.

ServiceNow AI Agents, powered by the ServiceNow Platform, automate workflows, streamline operations and adapt to diverse business needs across IT, HR, CRM and more. With features like built-in governance, analytics and text-to-action capabilities, they enhance productivity while aiding alignment with organisational goals.

ServiceNow IT Service Management (ITSM) intelligently delivers resilient enterprise IT services, boosts IT productivity and serves exceptional experiences to employees, all on ServiceNow's AI platform for business transformation.

Service Operations combines ITSM and ITOM on the ServiceNow Platform to modernise enterprise IT, boost productivity and manage IT infrastructure and services.