Accelerate from Reactive to Intelligent Customer Service

Overview

In this webinar we discuss how ServiceNow and Kaptius can guide organisations in transforming their customer service from a reactive model to an intelligent, predictive platform where "no service is the best service." Learn how automation, AI, and deep customer insights can create a seamless experience by anticipating and resolving issues before they arise.

Key Topics

1. Customer Service always starts with a reactive service model
   • Understanding the limitations of reactive customer service and the benefits of moving to an anticipatory, no-service model.
2. Roadmap for Transformation no matter what your ServiceNow maturity is
   • Kaptius’ industry recommendations for a roadmap to accelerate your maturity model.
3. Achieving "No Service is the Best Service"
   • Transitioning to a framework where customer needs are anticipated, reducing the need for traditional support while enhancing customer satisfaction.

Speakers

• Donovan Munitich, Practice Director
• Poorna Kola, CTO, Certified Master Architect