Accelerate from Reactive to Intelligent Customer Service
November 20, 2024 | 3 PM GMT
Overview
In this webinar we discuss how ServiceNow and Kaptius can guide organisations in transforming their customer service from a reactive model to an intelligent, predictive platform where "no service is the best service." Learn how automation, AI, and deep customer insights can create a seamless experience by anticipating and resolving issues before they arise.
Key Topics
- Customer Service always starts with a reactive service model
- Understanding the limitations of reactive customer service and the benefits of moving to an anticipatory, no-service model.
- Roadmap for Transformation no matter what your ServiceNow maturity is
- Kaptius’ industry recommendations for a roadmap to accelerate your maturity model.
- Achieving "No Service is the Best Service"
- Transitioning to a framework where customer needs are anticipated, reducing the need for traditional support while enhancing customer satisfaction.
Speakers