ServiceNow's Technology Provider Service Management (TPSM) is a solution designed to facilitate effective service delivery and management in the technology sector. It hosts a range of specialised tools and features that address common pain points they face. Here is a brief guide to how implementing TPSM can help you and your business.
How TPSM Improves Service Delivery And Management
Broadly, the primary hurdle for many technology providers lies in seamlessly integrating their solutions into clients' existing infrastructure. This obstacle is frequently compounded by communication lapses within the provider's team.
Many of the common challenges encountered by technology providers can be traced back to these key points. TPSM tackles these persistent issues with a range of tailored tools and features crafted to meet the unique requirements of technology providers.
Implementing TPSM alleviates the workload on your internal team, empowering them to provide exceptional customer service. Here are five pivotal features of TPSM and a brief summary of how they could benefit your business.
Service Bridge
Through standardised APIs and data exchange mechanisms, Service Bridge ensures that disparate systems can communicate seamlessly with each other.
This technical interoperability facilitates the smooth exchange of data, service requests and updates between interconnected ServiceNow instances. It therefore helps to create a unified environment for collaborative operations.
Rapid Onboarding
Rapid Onboarding leverages ServiceNow's platform capabilities to create a centralised record for onboarding teams. This minimises the need for manual intervention and, hence, ensures a transparent and repeatable onboarding experience.
Its technical architecture focuses on scalability. It therefore enables enterprises to manage complex onboarding processes with minimal effort and maximum data accuracy.
Remote Catalogue
Remote Catalogue leverages sophisticated integration mechanisms to establish a secure and efficient communication channel between the customer's instance and the technology provider's catalogue.
Enabling direct requests, this not only enhances user convenience but also ensures data accuracy and integrity during the request initiation process.
Ensuring synergy between diverse instances streamlines service delivery, reduces response times and enhances overall customer satisfaction.
Proactive Notifications
When anomalies or events are detected, Proactive Notifications generate alerts and automate predefined responses. It therefore ensures that stakeholders receive timely updates. This enhances overall responsiveness, reduces downtime and contributes to a proactive service environment.
Account Lifecycle Events
Account Lifecycle Events use ServiceNow's capabilities to create an onboarding playbook. This enables technology providers to standardise and automate the onboarding process efficiently. For example, Account Lifecycle Events can be used to orchestrate tasks, assign responsibilities and capture essential data during the onboarding lifecycle.
This feature leverages ServiceNow's common service data model (CSDM) to ensure consistent data structuring and reporting.
Kaptius As A ServiceNow Partner
Kaptius has specialist TPSM offerings for mid-market and enterprise-level technology providers in various sectors. The key to our success is our deep understanding of ServiceNow's platform, combined with our customer-focused approach.
As an Elite ServiceNow partner, we have an in-depth and up-to-date knowledge of the platform’s capabilities. This expertise allows us to leverage the full spectrum of ServiceNow's features to which we’ve created tailored advisory implementation and support services geared towards TPSM.
Kaptius transcends the role of a mere implementation partner; we are your digital transformation architects, deeply committed to Organisational Change Management. By understanding each client's unique needs, objectives, and constraints, we craft bespoke ServiceNow solutions that not only address immediate challenges but also catalyse long-term organisational growth and innovation.
Our partnership extends beyond solution deployment, focusing on ensuring your team's complete adoption and mastery of the TPSM solutions. We are dedicated to guiding you through every step of this transformative journey, empowering your organisation to harness the full potential of ServiceNow, thereby laying a solid foundation for sustained success.
Get in touch with our expert team today!
