With 23 years’ experience in customer service, I began as an outsource frontline customer service call centre agent for an MSP.  I now advocate for customer service transformations from the frontline to the executive level specialising in MSPs. We could say I have come full circle.

Let’s talk customer service, business and process transformation to make your organisation exceed customer expectations.

Fun fact:

Circles are my favourite shape.

I am a ServiceNow Certified Technical Architect(CTA) with extensive experience in solution design and architecture, at Kaptius, my role focuses on helping customers maximise their investment in the ServiceNow platform by designing innovative solutions that address their unique business challenges. As a ServiceNow CreatorCon Global Hackathon winner, I bring a problem-solving mindset and a passion for leveraging industry-leading solutions to drive customer success. I've successfully led numerous digital transformation journeys, enabling clients to unlock significant value from their ServiceNow implementations.

Topics I'm excited to discuss:

• Maximising value from the ServiceNow platform
• AI adoption strategies
• Leveraging ServiceNow for managed service providers
• Digital transformation journeys

If you're looking to change the world, you'll want to speak with sales. But if you're here for real talk about getting the most out of ServiceNow, book a session with me today! 

Let's start the conversation—I'm here to help you make the most out of your ServiceNow journey!

With extensive experience in delivering technology driven change projects, I'm focussed on ensuring that the customer vision for ServiceNow is realised effectively in a way that aligns with existing business operational functions.

Please book time to talk to me about real world experience in ServiceNow adoption projects and what it takes to deliver, support and develop the platform going forward.

As an Account Executive, I am keen to build new and lasting relationships; listening and learning about the different customer journeys, where the successes have been and where the pain points may lie, advising and consulting on the best possible outcomes for customers.

Fun fact: In one of my first sales roles working in a very well known department store, I had the privilege of serving no other than Michael Jackson, selling him a pre-release Nintendo Wii and a life size model of Link from Zelda. 

I’m Bradley Turner, CEO and CO-Founder of Kaptius, and I’m passionate about harnessing the power of ServiceNow to deliver real, tangible results. At Kaptius, we’re not just implementing a platform; we’re unlocking new levels of value and ROI for our clients. I lead with a focus on our core Service Offerings—Platform Advisory, Implementation Services, and Managed Services, ensuring we provide solutions that truly make a difference.

My approach is all about turning complex challenges into streamlined, impactful outcomes. Together with my team, I’m committed to driving innovation and long-term success for every business we partner with.

I’m Poorna Kola, Co-Founder and CTO of Kaptius. With 19 years of experience in IT projects and digital transformations, I've specialised in ServiceNow, focusing on enterprise architecture, platform roadmaps, governance advisory, and solution architecture.

I'm particularly passionate about optimising customer workflows, technology workflows, and crafting effective integration strategies to enhance business operations. My goal is to help organisations harness the full potential of digital transformation through innovative, tailored solutions that drive meaningful results.