signalMSP ROUNDTABLE

ServiceNow Managed Service Providers Roundtable and Networking

Join in for an open conversation with your peers and ServiceNow experts on State of Agentic AI and the opportunities and challenges it presents to Managed Service Providers

March 4, 2025 - 10.45 AM

Location: 24/25, The Shard, 32 London Bridge St, London SE1 9SG

Speakers:

John spencer

John Spencer

Head of Technology Industry GTM,

ServiceNow

Ellipse 765

Sara Largent

Strategic GTM,

ServiceNow

   
Donovan

Donovan Munitich

TPSM Practice Director,

Kaptius

Poorna profile

Poorna Kola

Chief Technical Officer,

Kaptius

MSP ROundtable header
OVERVIEW

Kaptius, in collaboration with ServiceNow, invites you to our “MSP Roundtable”—an exclusive session designed for Managed Service Providers. From understanding AI’s practical applications for Technology providers and  navigating the adoption journey. We will also detail where ServiceNow is deploying agents internally and share our initial learnings.

KEY OBJECTIVES:

This session will cover:

Agentic AI for Service Providers

MSP360 ServiceHub by Kaptius

Success stories from real business

 

March 4

Day Itenary

  • Arrivals from 10:45 AM (Please Bring Photo ID)
  • 11.00 AM | 12:00 Reflections of the Service Provider Landscape
  • 12:00 - 12:15 Break
  • 12:15 - 13:15 The State of Agentic AI and the challenges it presents for Service Providers
  • 13:15 - 14:15 - Lunch
  • 14:15 - 14:45 - Kaptius MSP 3600

Curated Reads

Check out some of our blog posts to understand how ServiceNow TPSM and Kaptius' MSP360 can boost Managed Service Providers efficiency.

 

Understanding-TPSM-The-Future-Of-Tech-Service-Management
Understanding TPSM: The Future Of Tech Service Management
Technology Provider Service Management (TPSM) is a strategic solution that integrates customer care and operations teams. It focuses on streamlining service delivery and, hence, enabling technology providers to deliver exceptional customer experiences. Here is a brief guide to what you need to know about it.

 

A Paradigm Shift Scaling Your Tech Business With ServiceNow TPSM
A Paradigm Shift: Scaling Your Tech Business With ServiceNow TPSM
Modern businesses need to focus on agility. This is especially true of tech businesses as these operate in a particularly fast-moving environment. Scalability is a key part of agility. Here is a quick guide to how ServiceNow's Technology Provider Service Management solution (TPSM) can help make it easier to scale your business.

 

Streamlining-Service-Management-Delivery-With-ServiceNow-TPSM
Streamlining Service Management & Delivery With ServiceNow TPSM
ServiceNow's Technology Provider Service Management (TPSM) is a solution designed to facilitate effective service delivery and management in the technology sector.  It hosts a range of specialised tools and features that address common pain points they face.  Here is a brief guide to how implementing TPSM can help you and your business.

 

 

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