Law Firm and people But dont put the worlds Law Firm in the image-1
Customer Success Story

Optimizing Licenses, Risk, and Vendor Management with ServiceNow, for Fieldfisher

About the customer - Fieldfisher

Fieldfisher is an international law firm headquartered in London, UK, with offices across Europe, Asia, and the US. With over 2,200 professionals in 27 offices worldwide, the firm combines global reach with deep sector expertise in technology, financial services, energy, and life sciences. Fieldfisher is recognised for its innovative, people-first approach,  delivering pragmatic legal solutions that help businesses navigate complex, cross-border challenges. Guided by its belief that “The Future is Human,” Fieldfisher continues to shape the intersection of law, business, and technology.

Fieldfisher
software challenges-1

The challenge

- License Management Gaps: Limited visibility into ITIL and business stakeholder licensing
- Risk Survey Complexity: Manual processes for generating risk declaration surveys
- Vendor Oversight: Lack of centralized vendor and contract management
- Provisioning Shift: Transitioning user provisioning from LDAP to Azure AD  

Solution delivered

- License Optimization: Aligned roles and groups with license counts for ITIL and business stakeholders
- Risk Survey Setup: Configured an annual, customizable Risk Declaration Survey for ongoing compliance
- Vendor Management: Enabled contract and vendor tracking with no extra licensing  
 
 
ServiceNow Modules:
ITSM + Integrations


Law Firm and people But dont put the worlds Law Firm in the image

Results and Impact

Optimized License Utilization: Improved tracking and alignment enabled >90% usage efficiency

Reliable Risk Monitoring: Annual survey execution ensured high completion and compliance rates

Stronger Vendor Oversight: Performance scorecards helped drive vendor accountability and quality

“Kaptius’ expertise has been instrumental in transforming our operations. With their guidance, we’ve been able to modernise our workflows and achieve significant improvements in compliance and customer service.”

 

Head of IT Operations, Dankse Bank

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