Kaptius Expands ServiceNow Partnership Into the Middle East

  • December 2, 2025
Gowtham Yeramanasetti

We’re delighted to announce that Kaptius has officially expanded its ServiceNow partnership into the Middle East, bringing our award-winning delivery model, cost-optimisation capability, and deep platform expertise to one of the world’s fastest-growing digital markets.

This marks a significant milestone as we begin supporting organisations across the region with the same level of excellence that has made Kaptius one of the most trusted ServiceNow partners in the UK and Europe.

A Proven Track Record of Delivery Excellence

Kaptius has built its reputation on exceptional ServiceNow delivery outcomes. Across the UK and EU, our teams have achieved an industry-leading 4.89/5 Customer Satisfaction (CSAT) rating - reflecting the quality, consistency, and measurable value we bring to every engagement.

Our portfolio spans a wide range of industries, including:

  • Manufacturing
  • Banking & Financial Services
  • Retail & Consumer Goods
  • Telecommunications
  • Legal
  • High-Tech & Digital Services

We have supported organisations of every size, from mid-market innovators to global enterprises - consistently delivering outcomes that reduce operational cost, improve platform maturity, and optimise workflow performance. With many of our customers realising up to 40% savings on ServiceNow operations, the Kaptius model has proven that smarter delivery creates long-term business value.

Why the Middle East Matters

The Middle East continues to undergo rapid digital acceleration, led by transformative investments across:

  • Manufacturing & Industry 4.0
  • Oil & Gas & Energy Transition
  • Retail & Omni-channel Consumer Services
  • Fast-emerging Technology & Digital-native sectors

These industries are modernising at a remarkable pace making governance, platform efficiency, and AI-powered service operations more important than ever. Supporting this growth is a prime focus for Kaptius. With a strengthened regional presence and global delivery centres, we are ideally positioned to help Middle East organisations:

  • Accelerate digital transformation using ServiceNow best practices - Driving higher platform maturity and enabling scalable, cross-enterprise workflows.
  • Optimise ServiceNow platform spend & governance - Ensuring customers get maximum value without unnecessary licensing or operational cost.
  • Enhance service operations with AI-powered frameworks - Including predictive workflows, Control Tower governance, automation, and AI-assisted service management.

A Partnership Built for Long-Term Value

“At Kaptius, we don’t simply manage ServiceNow platforms - we maximise their business value. As we deepen our partnership in the Middle East, our focus remains on bringing the same blend of deep technical expertise, advisory alignment, and cost-optimised managed services that have helped customers across the UK and EU achieve long-term, measurable return on their ServiceNow investments,” says Bradley Turner, CEO, Kaptius.

Reflecting on the company’s expansion, Poornachander Kola, CTO, Kaptius, adds: “With our move into the Middle East, we’re proud to bring our proven ServiceNow delivery model to a region that is rapidly setting new global benchmarks for transformation and innovation.”

To explore how Kaptius can support your ServiceNow strategy drop us a line on hello@kaptius.com, or click here to learn more about Kaptius. 

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