Modern businesses need to focus on agility. This is especially true of tech businesses as these operate in a particularly fast-moving environment. Scalability is a key part of agility. Here is a quick guide to how ServiceNow's Technology Provider Service Management solution (TPSM) can help make it easier to scale your business.
Why Scalability Matters
The core of scalability is the ability to adapt to market dynamics. In a nutshell, scalability is what enables businesses to maintain peak operating efficiency through changing conditions. This in turn enables businesses to deliver maximum customer satisfaction at minimum cost. It therefore contributes to both revenue and profit.
How Servicenow Can Help Scale Your Business Processes
Here are five specific examples of ways that ServiceNow's Technology Provider Service Management solution (TPSM) can help scale your business processes.
1. Rapid Deployment
The modern technology industry has shifted from being focused on products to being focused on services. Keeping customers engaged with services means continually delivering value. That in turn means continually working to stay ahead of the competition.
As a result, modern technology businesses need to keep deploying new features and improving existing ones. TPSM facilitates this rapid deployment process through a scalable product catalogue and data model, simple configuration, and reusable processes.
2. Digitisation Of Business Processes
Analogue processes may have nostalgic appeal in the consumer world. In the business world, however, analogue processes are highly inefficient. More specifically, they are generally very much slower than digital processes. This makes them a significant encumbrance to businesses that need to be able to adapt to continuous change.
Digitising business processes is, therefore, a prerequisite for achieving both maximum operating efficiency and maximum agility. TPSM helps to deliver a smooth changeover by digitising workflows across teams. This reduces friction for employees and empowers them to provide a better customer experience.
3. Customer Experience And Service Integration
One of the main causes of customer dissatisfaction is siloed working practices. These are often rooted in analogue business processes. Even after processes are digitised, however, they can persist unless they are proactively addressed.
TPSM addresses siloed working by integrating customer experience and service operations into a single, cohesive platform. By doing so, TPSM becomes a catalyst for collaboration across departments, fostering a holistic approach to service delivery. Not only does this improve the experience of both customers and staff but it also reduces the cost-to-serve.
4. Revenue Growth
The faster businesses can onboard customers, the faster they can generate revenue from them. Moreover (and at least as importantly), faster onboarding typically makes for happier customers.
The TPSM Service Bridge application facilitates rapid ordering and onboarding processes by seamlessly connecting ServiceNow instances. It therefore not only enhances efficiency but also contributes to revenue growth.
5. Order Management For Streamlined Fulfilment
Efficient order management and streamlined fulfilment are essential for both operational efficiency and customer satisfaction. This means they are both essential for ensuring that businesses reach their full potential.
TPSM unites order fulfilment and service assurance on a single platform. This facilitates a cohesive, consistent and streamlined approach based on seamless and efficient processes. Furthermore, it ensures that businesses can continue to maintain peak operating efficiency as they grow.
Kaptius: Your Gateway To Expert TPSM Implementation
As an Elite ServiceNow Partner, Kaptius specialises in delivering solutions that empower businesses to transform their operations by leveraging the full power of TPSM. Each solution is specifically tailored to the needs, wants and budget of each client. This means that both costs and benefits are optimised.
Start your transformative journey and partner with Kaptius to start leveraging ServiceNow TPSM to seamlessly scale, innovate, and lead in the tech industry. Contact our team today!
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