Empowering Digital Transformation | Sandhya Gurram

Recent Articles

Configuration Management Database (CMDB) and Common Service Data Model (CSDM) systems bringing order and structure to chaotic data environments, transforming the digital landscape of organisations.

IT Service Management

Sandhya Gurram
March 27, 2024

From Chaos To Control: Harnessing The Power Of CMDB And CSDM

The complexities of IT infrastructure, configurations, and interdependencies frequently lead to a disordered data...

Sandhya Gurram
December 9, 2023

Mastering Customer Service: 20 Essential Rules for Implementing CSM in ServiceNow

The provision of exceptional customer service has become mandatory for today's dynamic business environment, and it is...