ServiceNow is a versatile cloud-based platform that streamlines and improves both ITSM and ITOM. Although it is easy to set up and use, many businesses find that working with experienced ServiceNow implementation partners makes for an even gentler learning curve. Here is a quick guide to how ServiceNow implementation partners can help you.
What To Expect from ServiceNow Implementation Partners
Here are the three key characteristics you can expect to see in reputable ServiceNow implementation partners.
Certification And Expertise
ServiceNow implementation partners are required to have certified professionals on their teams. To gain ServiceNow certification, professionals have to demonstrate a thorough understanding of the platform and its capabilities. This is usually gained through a combination of hands-on experience plus theoretical learning.
ServiceNow certification is, therefore, a reliable indicator that the partner has the necessary level of expertise to deliver a high-quality service to their clients.
CSAT Rating
The Customer Satisfaction (CSAT) rating is a vital metric in evaluating the performance of ServiceNow implementation partners. It reflects the level of satisfaction that clients have with the service provided. Choosing a partner with a strong CSAT score is crucial, as it ensures you are working with a team that not only understands the technical aspects of ServiceNow but also excels in customer service and client relations.
Access To Resources
ServiceNow implementation partners have access to a wealth of resources provided directly by ServiceNow. These resources include training, documentation, support and the latest news regarding updates on ServiceNow products and features.
Businesses can therefore be confident that their project will be implemented according to the most current ServiceNow implementation best practices.
Support From ServiceNow
ServiceNow implementation partners can get technical support directly from ServiceNow's in-house team. This has two key benefits.
Firstly, it ensures partners can resolve any platform-related issues promptly which greatly helps to keep the project on schedule. It also minimises disruption to the business’ operations.
Secondly, it strengthens the overall capabilities of implementation partners and hence enables them to deliver successfully on even the most technically demanding projects.
What ServiceNow Implementation Partners Can Deliver
Here are the three main benefits you can expect from working with ServiceNow implementation partners.
Efficient Project Execution
Experienced ServiceNow implementation partners will understand a range of methodologies and tools and know how to deploy them effectively. This enables them to ensure the timely delivery of projects without compromising on quality assurance. In particular, it enables them to identify potential issues (risks) at an early stage and to choose the most appropriate steps to mitigate them.
Access To A Wide Range Of Services
Despite the name, ServiceNow implementation partners do not just focus solely on ServiceNow implementations. They offer a wide range of services, including integrations, customisations and ongoing management. Experienced ServiceNow implementation partners can therefore take care of all your business’ ServiceNow needs.
Ability To Create Custom Solutions
ServiceNow implementation partners can design and create custom solutions to address the unique challenges their clients face. They can also integrate these solutions with an organisation's existing infrastructure to create a seamless user experience.
Investing in a customised solution is often more cost-effective than just making do with an out-of-the-box option. This is because customised solutions typically increase efficiency and hence improve productivity. For example, they can streamline workflows, automate tasks and eliminate redundant processes.
This means that customised solutions often deliver a much better end user experience and as a result, they can drastically improve employee and/or customer satisfaction.
Find An ITSM Implementation Specialist ServiceNow Partner
At Kaptius, we blend Agile Development methodologies with our profound ServiceNow implementation expertise. If you'd like to find out more, then make sure to get in touch with our team today and get ready to transform your experience with ServiceNow!
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