ServiceNow puts AI to work for people

Free your people to make a bigger impact with the AI control tower for business reinvention.

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Meet ServiceNow Otto, the AI assistant for work

You ask. ServiceNow Otto™ handles it end to end, following how your business operates. It works across every system, every department and every workflow that keeps your business moving.

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How ServiceNow AI works

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ServiceNow Otto

Wherever you work and whatever you need, ServiceNow Otto™ turns requests into finished work. You ask. Otto handles the rest, end-to-end.

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AI Agents

ServiceNow AI Agents act autonomously and proactively on your behalf. They solve business challenges in IT, customer service, HR and beyond to drive exponential productivity.

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Autonomous Workforce

Scale your team with AI Specialists that have the workflows, security and enterprise context to do jobs, not just the tasks.

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AI Control Tower

Your single pane of glass for monitoring, managing and governing any AI across the enterprise.

Turn AI Capabilities into Business Outcomes

With Kaptius, put ServiceNow AI to work where it matters most—reducing manual effort, resolving issues faster, and helping your teams deliver better experiences.

Advisory & Consulting

Resolve Issues Faster

Help employees and customers get answers sooner with AI-powered assistance, intelligent routing, and relevant recommendations.

ServiceNow Reselling

Reduce Manual Work

Automate repetitive tasks and streamline everyday workflows so your teams can focus on higher-value work.

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Improve Employee Productivity

Give employees quick access to information and support, helping them spend less time searching and more time getting work done.

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Deliver Better Customer Experiences

Support faster, more consistent service with contextual insights that help teams respond to customer needs.

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Make More Informed Decisions

Turn operational information into useful insights that help teams prioritize work and identify opportunities for improvement.

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Scale Operations Efficiently

Handle growing service demand with streamlined processes and automation that reduces pressure on your teams.

Why this matters

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Using Hubspot Free Marketing tools

Align your sales and marketing strategies effectively by targeting ideal prospects through personalized outreach. Discover best practices for email and social campaigns, actionable reporting insights, and setting up successful ABM campaigns in HubSpot.

content
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1:00

Using Hubspot Free Marketing tools

Align your sales and marketing strategies effectively by targeting ideal prospects through personalized outreach. Discover best practices for email and social campaigns, actionable reporting insights, and setting up successful ABM campaigns in HubSpot.

content
rectangle-L2V4 Designing for the Digital Consumer Mind Thumbnail-1
1:00

Using Hubspot Free Marketing tools

Align your sales and marketing strategies effectively by targeting ideal prospects through personalized outreach. Discover best practices for email and social campaigns, actionable reporting insights, and setting up successful ABM campaigns in HubSpot.

content
rectangle-L2V4 Designing for the Digital Consumer Mind Thumbnail-1
1:00

Using Hubspot Free Marketing tools

Align your sales and marketing strategies effectively by targeting ideal prospects through personalized outreach. Discover best practices for email and social campaigns, actionable reporting insights, and setting up successful ABM campaigns in HubSpot.

content
rectangle-L2V4 Designing for the Digital Consumer Mind Thumbnail-1
1:00

Using Hubspot Free Marketing tools

Align your sales and marketing strategies effectively by targeting ideal prospects through personalized outreach. Discover best practices for email and social campaigns, actionable reporting insights, and setting up successful ABM campaigns in HubSpot.

services
rectangle-L2V4 Designing for the Digital Consumer Mind Thumbnail-1
1:00

Using Hubspot Free Marketing tools

Align your sales and marketing strategies effectively by targeting ideal prospects through personalized outreach. Discover best practices for email and social campaigns, actionable reporting insights, and setting up successful ABM campaigns in HubSpot.

services
rectangle-L2V4 Designing for the Digital Consumer Mind Thumbnail-1
1:00

Using Hubspot Free Marketing tools

Align your sales and marketing strategies effectively by targeting ideal prospects through personalized outreach. Discover best practices for email and social campaigns, actionable reporting insights, and setting up successful ABM campaigns in HubSpot.

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Choose your level

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Best for first-timers

Start here

Foundations

From $299 4 weeks

Master the core skills and frameworks you'll rely on for everything that comes next. Structured, supportive, and built to get you producing real work by week one.

Perfect for:
New practitioners who want a clear path from zero to confident — without guessing what to learn next.

  • 4-week guided curriculum
  • Weekly live sessions
  • Community access
  • Certificate of completion
Start learning

Curated Reads

Our Case Studies

Reducing Software Costs with Real-Time Usage Data and CMDB Accuracy
ITOM   |   Oct 06, 2026

Reducing Software Costs with Real-Time Usage Data and CMDB Accuracy

Reducing Software Costs with Real-Time Usage Data and CMDB Accuracy

Powering Arsenal FC’s IT Evolution with a Unified & Scalable ServiceNow Foundation
ITSM   |   Oct 06, 2026

Powering Arsenal FC’s IT Evolution with a Unified & Scalable ServiceNow Foundation

Powering Arsenal FC’s IT Evolution with a Unified & Scalable Service...

Faster Processes, Better Data: RM Education’s ServiceNow Transformation
ITSM   |   Oct 06, 2026

Faster Processes, Better Data: RM Education’s ServiceNow Transformation

Faster Processes, Better Data: RM Education’s ServiceNow Transformat...

We win together

A nice bunch of humans is part of the package too.

Understanding the gravity of investing in a platform, Kaptius is steadfast in its pursuit to extract maximum value. Every penny, every hour you invest, matters to us.

We leverage our deep insights and proficiency to ensure that your investment in ServiceNow reaps substantial, tangible benefits, propelling your business forward.

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