Workplace Service Delivery

 Unify workplace experience and management on a single platform. Bring employee engagement and facilities workflows together into a single, connected experience. 

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"ServiceNow is trusted by 10,000+ companies around the world

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How does Workplace Service Delivery work?

Workplace unites workplace data and processes across disconnected systems, offering integrated insights and automated actions using sensors and booking data. This visibility shows which spaces need to be optimised, which services employees use most and helps reduce risk with easier reporting — all powered by AI to support business growth.

Benefits of Integrated Risk Management

Inspire productive work

Create the vibrant workplace experience your employees prefer with self-service access to the right spaces, services and amenities.

Create smarter spaces

Maximise efficiency by tailoring maintenance to actual usage. Use sensor and booking data to right-size and repurpose your spaces.

Reduce risk

Use ServiceNow Health and Safety to minimise avoidable risk. Simplify how teams assess, monitor and report health and safety concerns.

Transform with a single platform

The ServiceNow AI Platform unites AI agents, data and workflows on one enterprise-grade platform built for scale, trust and efficiency.

Our Case Studies

Powering Arsenal FC’s IT Evolution with a Unified & Scalable ServiceNow Foundation
ITSM   |   Oct 06, 2026

Powering Arsenal FC’s IT Evolution with a Unified & Scalable ServiceNow Foundation

Powering Arsenal FC’s IT Evolution with a Unified & Scalable Service...

Test Author
Faster Processes, Better Data: RM Education’s ServiceNow Transformation
ITSM   |   Oct 06, 2026

Faster Processes, Better Data: RM Education’s ServiceNow Transformation

Faster Processes, Better Data: RM Education’s ServiceNow Transformat...

Test Author
How Pentesec Reduced Risk and Effort with Security Workflow Automation
ITSM   |   Oct 06, 2026

How Pentesec Reduced Risk and Effort with Security Workflow Automation

How Pentesec Reduced Risk and Effort with Security Workflow Automati...

Test Author

We are now a ServiceNow Validated Practice

Rated at Scale & Co-create. The highest level on the ServiceNow Partner maturity scale, across 3 practice areas, ITSM, CSM, and App Engine.

  • ServiceNow Validated Practice: IT Service Management – Advanced (EMEA)
  • ServiceNow Validated Practice: Customer Service Management (EMEA)
  • ServiceNow Validated Practice: IT Service Management – Prime (EMEA)
  • ServiceNow Validated Practice: App Engine (EMEA)
  • ServiceNow Validated Practice: Now Assist for Customer Service Management (EMEA)
  • ServiceNow Validated Practice: IT Operations Management – Advanced (EMEA)
  • ServiceNow Validated Practice: Manufacturing Commercial Operations (EMEA)
  • ServiceNow Validated Practice: Now Assist for IT Service Management (EMEA)
  • ServiceNow Validated Practice: Field Service Management (EMEA)

Use cases for Workplace Service Delivery

AI Control Tower at Futuristic City with Compliance Timelines

Third-party software integrations

Integrate anything with ServiceNow. Bring your existing software investments onto our platform to connect your people, processes, apps and data.

Our Insights

Kaptius Hits 9 ServiceNow Validated Practice Accolades
ITSM   |   Sep 30, 2026

Kaptius Hits 9 ServiceNow Validated Practice Accolades

Kaptius adds FSM, Now Assist for CSM, Now Assist for ITSM and Manufa...

Kaptius Hits 9 ServiceNow Validated Practice Accolades Gowtham Yeramanasetti
From Reactive Help Desk to Zero-Touch IT: The ITSM Transformation Roadmap
IT Service Management   |   Jul 28, 2026

From Reactive Help Desk to Zero-Touch IT: The ITSM Transformation Roadmap

How ServiceNow's Autonomous IT roadmap moves IT from reactive help d...

From Reactive Help Desk to Zero-Touch IT: The ITSM Transformation Roadmap Donovan M
Kaptius Achieves ServiceNow Validated Practice Status Across ITSM, CSM, and App Engine.
ServiceNow   |   Jun 07, 2026

Kaptius Achieves ServiceNow Validated Practice Status Across ITSM, CSM, and App Engine.

Kaptius has achieved ServiceNow Validated Practice status in ITSM, C...

Kaptius Achieves ServiceNow Validated Practice Status Across ITSM, CSM, and App Engine. Gowtham Yeramanasetti

Frequently Asked Questions

What is integrated risk management (IRM)?

IRM is an approach to risk management that connects IT, cyber, compliance and operational risk across the enterprise, replacing silos with unified visibility. IRM software delivers this approach by linking risk data, automating workflows and coordinating responses across teams and domains.

What is the difference between ERM, GRC, and IRM?

Enterprise risk management (ERM) is the strategy for enterprise-wide risk oversight. Governance, risk and compliance (GRC) is the framework that enables ERM. IRM is the approach that connects risk programmes, workflows and data across IT, cyber, compliance and operations so you can execute your strategy and manage risk holistically, not in silos.

How does IRM support operational resilience?

ServiceNow IRM provides the governance needed to build operational resilience. With IRM, you can map regulations to controls, continuously monitor risk and automate remediation across critical services.

How does AI improve IRM?

AI analyses risk patterns, surfaces emerging threats, auto-classifies controls, generates remediation plans and routes work to the right teams. With AI, you can spend less time chasing data and more time managing risk.

What features should I look for in IRM software?

In a continually evolving global regulatory environment with ever-increasing threats and cyber risks, you need an integrated and resilient risk programme across the enterprise. Look for IRM software that provides unified risk data across domains, automated workflows, real-time dashboards, flexible compliance frameworks, third-party risk tracking and AI that identifies issues and recommends next steps.

We win together

A nice bunch of humans is part of the package too.

Understanding the gravity of investing in a platform, Kaptius is steadfast in its pursuit to extract maximum value. Every penny, every hour you invest, matters to us.

We leverage our deep insights and proficiency to ensure that your investment in ServiceNow reaps substantial, tangible benefits, propelling your business forward.

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