Integrated Risk Management (IRM) & 
Security Operations (SecOps)

 Turn risk into resilience with a unified view across your business, automate threat and vulnerability management and response, and stay compliant and audit-ready. 

outcome-hero (1)

"ServiceNow is trusted by 10,000+ companies around the world

British_Red_Cross_logo.svg Mazda-Logo-2018-present emirates-airlines-1-logo-png-transparent EBRD-Logo-1991 Spectris-Logo.wine JT_Group_Limited-Logo.wine cats-logo (2) Arsenal_F.C.-Logo.wine Vodafone-Logo.wine Aston-Martin-Logo Clifford Chance Danske Bank DR Logic Delen Private Bank Dubai Airports Fieldfisher Getronics Gousto Innospec Intergence Kerno Krome MSX International Newcleo Orbus Software Renishaw Tate
AdobeStock_671441977

Our consulting firm started in 2015 with a great mission behind

IRM connects risk and compliance across IT, cyber, and business operations in one system of action. AI agents continuously assess controls, monitor for emerging risks, and identify gaps—then route remediation work to the right teams. Risks are prioritized by business impact so you respond faster, build resilience across the enterprise, and stay audit-ready.

Benefits of Integrated Risk Management

Stay audit-ready, every day

Embed compliance into daily workflows, automate control testing, and centralize audit evidence to strengthen your risk and compliance posture.

Manage enterprise-wide risks proactively

Get a connected, real-time view of risk across the enterprise so you can prioritize what’s critical and make more confident decisions.

Scale trust with built-in governance

Monitor emerging risks and align with evolving regulations to build confidence across teams, regulators, and stakeholders.

Transform with a single platform

The ServiceNow AI Platform unites AI agents, data and workflows on one enterprise-grade platform built for scale, trust and efficiency.

ServiceNow Security Operations workspace

One platform for enterprise automation

Overcome threats and vulnerabilities with Security Operations that runs on the ServiceNow AI Platform, a single system of action for the enterprise.

Benefits

Apply risk-based vulnerability management, enhance visibility into your security posture and accelerate incident response.

Reach operational agility

Use MITRE ATT&CK to investigate threats and close gaps. Accelerate incident response with context and AI for smart workflows.

Prioritise remediation

Apply risk-based vulnerability management across your infrastructure. Use collaborative workspaces for effective management of risks and IT remediation.

Know your security posture

View key metrics and indicators with role-based dashboards and reporting. Enhance visibility into your security posture and team performance.

Built on the ServiceNow AI Platform

SecOps includes AI-powered platform capabilities so you can reduce costs while delivering frictionless customer service. Automate issue resolution and enable smart self-service. Empower agents with real-time information and intelligence.

One platform to make work flow 

ServiceNow AI Platform is the single cloud application platform all ServiceNow products run on. Automate, simplify and connect work across the enterprise to move your business forward.

Single tenant

Maximise security with an isolated and dedicated cloud instance. Respond fast to threats and vulnerabilities.

Advanced high availability

Keep business running no matter what, with paired data centres and asynchronous database replication. Improve cyber resilience and vulnerability management.

Role-based apps for Security Operations

Add continuous value to the business, no matter what hat you wear. Help improve cyber resilience and vulnerability management while speeding response times.

Chief Information Security Officer (CISO)

Streamline your security processes through automated workflows, enhance situational awareness and reduce response time to critical threats and risks.

Security Analyst

Automatise and orchestrate capabilities to identify, prioritise and respond to incidents and threats. Remove outdated processes that slow you down.

Vulnerability manager

Respond faster and more efficiently to vulnerabilities, connect your work with other security and IT teams and gain real-time visibility.

What You Get

Security Operations simplifies work processes to help you solve business problems, and our experts can help you get the most value from your product. We offer services tailored to your needs and unrivalled support. Whatever workflow you need to simplify, we have a package and pricing plan that works for you.

Security Incident Response

Prioritise and respond quickly to security threats using workflows and automation.

Vulnerability Response

Respond efficiently and prioritise vulnerabilities based on business impact.

Security Posture Control

Understand which assets are protected and which are at risk.

Security resources

Explore guidance for stronger security operations.

Security Operations Use Case Guide

Improve your cyber-resilience and vulnerability management while accelerating response times.

6 Steps to a Stronger Security Posture

Manage your attack surface effectively with ServiceNow.

A Prudent Approach to Major Security Incidents

Learn how to address cyberattacks with a four-phase lifecycle program in this Enterprise Strategy Group paper.

Our Case Studies

Powering Arsenal FC’s IT Evolution with a Unified & Scalable ServiceNow Foundation
ITSM   |   Oct 06, 2026

Powering Arsenal FC’s IT Evolution with a Unified & Scalable ServiceNow Foundation

Powering Arsenal FC’s IT Evolution with a Unified & Scalable Service...

Test Author
Faster Processes, Better Data: RM Education’s ServiceNow Transformation
ITSM   |   Oct 06, 2026

Faster Processes, Better Data: RM Education’s ServiceNow Transformation

Faster Processes, Better Data: RM Education’s ServiceNow Transformat...

Test Author
How Pentesec Reduced Risk and Effort with Security Workflow Automation
ITSM   |   Oct 06, 2026

How Pentesec Reduced Risk and Effort with Security Workflow Automation

How Pentesec Reduced Risk and Effort with Security Workflow Automati...

Test Author

We are now a ServiceNow Validated Practice

Rated at Scale & Co-create. The highest level on the ServiceNow Partner maturity scale, across 3 practice areas, ITSM, CSM, and App Engine.

  • ServiceNow Validated Practice: IT Service Management – Advanced (EMEA)
  • ServiceNow Validated Practice: Customer Service Management (EMEA)
  • ServiceNow Validated Practice: IT Service Management – Prime (EMEA)
  • ServiceNow Validated Practice: App Engine (EMEA)
  • ServiceNow Validated Practice: Now Assist for Customer Service Management (EMEA)
  • ServiceNow Validated Practice: IT Operations Management – Advanced (EMEA)
  • ServiceNow Validated Practice: Manufacturing Commercial Operations (EMEA)
  • ServiceNow Validated Practice: Now Assist for IT Service Management (EMEA)
  • ServiceNow Validated Practice: Field Service Management (EMEA)

Use cases for Integrated Risk Management

AI Control Tower at Futuristic City with Compliance Timelines

Third-party software integrations

Integrate anything with ServiceNow. Bring your existing software investments onto our platform to connect your people, processes, apps and data.

Our Insights

Kaptius Hits 9 ServiceNow Validated Practice Accolades
ITSM   |   Sep 30, 2026

Kaptius Hits 9 ServiceNow Validated Practice Accolades

Kaptius adds FSM, Now Assist for CSM, Now Assist for ITSM and Manufa...

Kaptius Hits 9 ServiceNow Validated Practice Accolades Gowtham Yeramanasetti
From Reactive Help Desk to Zero-Touch IT: The ITSM Transformation Roadmap
IT Service Management   |   Jul 28, 2026

From Reactive Help Desk to Zero-Touch IT: The ITSM Transformation Roadmap

How ServiceNow's Autonomous IT roadmap moves IT from reactive help d...

From Reactive Help Desk to Zero-Touch IT: The ITSM Transformation Roadmap Donovan M
Kaptius Achieves ServiceNow Validated Practice Status Across ITSM, CSM, and App Engine.
ServiceNow   |   Jun 07, 2026

Kaptius Achieves ServiceNow Validated Practice Status Across ITSM, CSM, and App Engine.

Kaptius has achieved ServiceNow Validated Practice status in ITSM, C...

Kaptius Achieves ServiceNow Validated Practice Status Across ITSM, CSM, and App Engine. Gowtham Yeramanasetti

Frequently Asked Questions

What is integrated risk management (IRM)?

IRM is an approach to risk management that connects IT, cyber, compliance and operational risk across the enterprise, replacing silos with unified visibility. IRM software delivers this approach by linking risk data, automating workflows and coordinating responses across teams and domains.

What is the difference between ERM, GRC, and IRM?

Enterprise risk management (ERM) is the strategy for enterprise-wide risk oversight. Governance, risk and compliance (GRC) is the framework that enables ERM. IRM is the approach that connects risk programmes, workflows and data across IT, cyber, compliance and operations so you can execute your strategy and manage risk holistically, not in silos.

How does IRM support operational resilience?

ServiceNow IRM provides the governance needed to build operational resilience. With IRM, you can map regulations to controls, continuously monitor risk and automate remediation across critical services.

How does AI improve IRM?

AI analyses risk patterns, surfaces emerging threats, auto-classifies controls, generates remediation plans and routes work to the right teams. With AI, you can spend less time chasing data and more time managing risk.

What features should I look for in IRM software?

In a continually evolving global regulatory environment with ever-increasing threats and cyber risks, you need an integrated and resilient risk programme across the enterprise. Look for IRM software that provides unified risk data across domains, automated workflows, real-time dashboards, flexible compliance frameworks, third-party risk tracking and AI that identifies issues and recommends next steps.

We win together

A nice bunch of humans is part of the package too.

Understanding the gravity of investing in a platform, Kaptius is steadfast in its pursuit to extract maximum value. Every penny, every hour you invest, matters to us.

We leverage our deep insights and proficiency to ensure that your investment in ServiceNow reaps substantial, tangible benefits, propelling your business forward.

cta-section-img