Put AI to work for heavy manufacturing

Transform your manufacturing operations with one AI platform to improve efficiency, resilience and customer service.

Trusted by 10,000+ companies around the world

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Discover manufacturing solutions

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Accelerate digital factory transformation

oost efficiency by securing and maintaining factory assets and digitising processes.

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Streamline CRM for manufacturing

Protect revenue by digitising order to cash, dealer support and customer service.

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Improve supplier collaboration and risk

Reduce procurement costs and disruption risks through collaboration and digitised exception management.

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Deliver exceptional factory employee experiences

Automate routine tasks and enhance productivity.

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Accelerate time to market for new products

Improve launch quality and speed with streamlined planning and visibility across product development.

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Achieve cost efficiencies across your support functions

Expedite the ability to identify, contain and resolve quality issues found after product leaves the factory.

Featured products

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Manufacturing Commercial Operations

Transform how you sell products and support customers. Increase revenue, save resources and improve experiences.

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Operations Technology Management

Stay ahead of delays and defects by tracking operations in real time and responding faster to issues.

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Supplier Lifecycle Operations

Unify your digital experience to make supplier relationships easier to manage at every stage.

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HR Service Delivery

Improve employee productivity with easily accessible resources. Cut costs with AI-driven self-service and case resolution.

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Strategic Portfolio Management

Use SPM to prioritise automotive innovation and align resources and portfolios effectively.

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Field Service Management

Improve technician performance and control costs with AI-powered field service operations.

We are now a ServiceNow Validated Practice

Rated at Scale & Co-create. The highest level on the ServiceNow Partner maturity scale, across 3 practice areas, ITSM, CSM, and App Engine.

  • ServiceNow Validated Practice: IT Service Management – Advanced (EMEA)
  • ServiceNow Validated Practice: Customer Service Management (EMEA)
  • ServiceNow Validated Practice: IT Service Management – Prime (EMEA)
  • ServiceNow Validated Practice: App Engine (EMEA)
  • ServiceNow Validated Practice: Now Assist for Customer Service Management (EMEA)
  • ServiceNow Validated Practice: IT Operations Management – Advanced (EMEA)
  • ServiceNow Validated Practice: Manufacturing Commercial Operations (EMEA)
  • ServiceNow Validated Practice: Now Assist for IT Service Management (EMEA)
  • ServiceNow Validated Practice: Field Service Management (EMEA)

Our Insights

Kaptius Hits 9 ServiceNow Validated Practice Accolades
ITSM   |   Sep 30, 2026

Kaptius Hits 9 ServiceNow Validated Practice Accolades

Kaptius adds FSM, Now Assist for CSM, Now Assist for ITSM and Manufa...

Kaptius Hits 9 ServiceNow Validated Practice Accolades Gowtham Yeramanasetti
From Service Portal to Employee Slate: How ServiceNow Otto Is Rewriting the Employee Experience
now-assist   |   Sep 08, 2026

From Service Portal to Employee Slate: How ServiceNow Otto Is Rewriting the Employee Experience

ServiceNow Otto powers Employee Slate's AI-first experience, replaci...

From Service Portal to Employee Slate: How ServiceNow Otto Is Rewriting the Employee Experience Rajkumar Yajjavarapu
The EU AI Act timetable after the Digital Omnibus: what actually applies, and when
AI   |   Aug 04, 2026

The EU AI Act timetable after the Digital Omnibus: what actually applies, and when

The Digital Omnibus deferred the EU AI Act’s high-risk obligations t...

The EU AI Act timetable after the Digital Omnibus: what actually applies, and when Poornachander Kola

Success Stories in Financial Services

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For Individuals

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For Startups

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For Enterprises

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Industry Expertise You Can Trust

Kaptius brings together experienced consultants, architects, developers, and business analysts who understand the unique demands of the financial services industry.

Our teams possess expertise in:

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CRM Implementation & Optimization
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AI & Intelligent Automation
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Cloud Migration & Integration
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Security & Compliance Best Practices
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Enterprise Application Development
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Customer Service Management (CSM)
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IT Service Management (ITSM)
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Enterprise Workflow Automation
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Digital Transformation Strategy
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We win together

A nice bunch of humans is part of the package too.

Understanding the gravity of investing in a platform, Kaptius is steadfast in its pursuit to extract maximum value. Every penny, every hour you invest, matters to us.

We leverage our deep insights and proficiency to ensure that your investment in ServiceNow reaps substantial, tangible benefits, propelling your business forward.

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