Enabling Operational Resilience and Global Service Consistency for a Leading Hedge Fund

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Challenges

  • High System Availability: Maintain high system availability across distributed locations.
  • Rapid Resolution: Enable rapid identification and resolution of IT service interruptions.
  • Unified IT Service Management: Provide a single system for service requests, incidents and change management.
  • Streamlined Facilities Management: Streamline facilities management across multiple international offices.
  • Seamless Experience: Deliver a seamless employee and visitor experience from entry to exit.

Solution Delivered

  • IT Service Management (ITSM): Centralised service request and incident management.
  • Change Management: Structured, auditable change management processes.
  • JML Workflows: Standardised joiner, mover and leaver (JML) workflows.
  • Facilities Management (Custom Application): End-to-end facilities request management.
  • Regional Coordination: Improved coordination between operations teams across regions.

Benefits & Outcomes

  • Improved Service Availability: Enhanced operational continuity and service availability.
  • Reduced Business Risk: Standardised and well-governed change processes reduced business risk.
  • Enhanced Facilities Management: Improved the global facilities management experience.
  • Greater Operational Visibility: Increased visibility across all locations.