Hardware Asset Management (HAM)

Reduce costs and control hardware asset-related risks. Eliminate repetitive and error-prone manual processes with AI, data, and workflows.

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ServiceNow is trusted by 10,000+ companies around the world

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How does HAM work?

ServiceNow HAM uses the Configuration Management Database (CMDB) as a single source of truth for hardware assets. It automates procurement, deployment, and disposal while AI helps maintain data and compliance with real-time visibility.

Benefits of Hardware Asset Management

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Reduce hardware cost and risk

Control hardware movement to reduce risks from lost, stolen, or improperly disposed assets. Use inventory fully and extend asset life so you only buy what’s needed.

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Transform with a single platform

The ServiceNow AI Platform unites AI agents, data, and workflows on one enterprise-grade platform built for scale, trust, and efficiency.

Our Case Studies

Powering Arsenal FC’s IT Evolution with a Unified & Scalable ServiceNow Foundation
ITSM   |   Oct 06, 2026

Powering Arsenal FC’s IT Evolution with a Unified & Scalable ServiceNow Foundation

Powering Arsenal FC’s IT Evolution with a Unified & Scalable Service...

Driving Efficiency, Visibility, and SLA Compliance with ServiceNow
ITSM   |   Oct 06, 2026

Driving Efficiency, Visibility, and SLA Compliance with ServiceNow

Driving Efficiency, Visibility, and SLA Compliance with ServiceNow

We are now a ServiceNow Validated Practice

Rated at Scale & Co-create. The highest level on the ServiceNow Partner maturity scale, across 3 practice areas, ITSM, CSM, and App Engine.

  • ServiceNow Validated Practice: IT Service Management – Advanced (EMEA)
  • ServiceNow Validated Practice: Customer Service Management (EMEA)
  • ServiceNow Validated Practice: IT Service Management – Prime (EMEA)
  • ServiceNow Validated Practice: App Engine (EMEA)
  • ServiceNow Validated Practice: Now Assist for Customer Service Management (EMEA)
  • ServiceNow Validated Practice: IT Operations Management – Advanced (EMEA)
  • ServiceNow Validated Practice: Manufacturing Commercial Operations (EMEA)
  • ServiceNow Validated Practice: Now Assist for IT Service Management (EMEA)
  • ServiceNow Validated Practice: Field Service Management (EMEA)
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Third-party software integrations

Integrate anything with ServiceNow. Bring your existing software investments onto our platform to connect your people, processes, apps, and data.

Our Insights

Kaptius Hits 9 ServiceNow Validated Practice Accolades
ITSM   |   Sep 30, 2026

Kaptius Hits 9 ServiceNow Validated Practice Accolades

Kaptius adds FSM, Now Assist for CSM, Now Assist for ITSM and Manufa...

From Service Portal to Employee Slate: How ServiceNow Otto Is Rewriting the Employee Experience
now-assist   |   Sep 08, 2026

From Service Portal to Employee Slate: How ServiceNow Otto Is Rewriting the Employee Experience

ServiceNow Otto powers Employee Slate's AI-first experience, replaci...

The EU AI Act timetable after the Digital Omnibus: what actually applies, and when
AI   |   Aug 04, 2026

The EU AI Act timetable after the Digital Omnibus: what actually applies, and when

The Digital Omnibus deferred the EU AI Act’s high-risk obligations t...

We win together

A nice bunch of humans is part of the package too.

Understanding the gravity of investing in a platform, Kaptius is steadfast in its pursuit to extract maximum value. Every penny, every hour you invest, matters to us.

We leverage our deep insights and proficiency to ensure that your investment in ServiceNow reaps substantial, tangible benefits, propelling your business forward.

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